Pre Owned Manager
Company: VIP Automotive Group of Long Island
Location: Westbury
Posted on: October 23, 2024
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Job Description:
The VIP Automotive Group of Long Island provides a rare blend of
outstanding leadership and a culture that is distinctively customer
service-oriented. We offer you a professional working environment
with continuous training and performance excellence as a team
member of one of the most successful auto groups on long
island.Successful candidates must have a strong work ethic, passion
to be part of a team and the drive to not only meet but exceed
targets. Working closely with our management team will give you the
opportunity to develop and continue to develop your career. We are
seeking an innovative, hard-working, honest and personable Pre
Owned Manager who can excel in a high-volume operation by
optimizing profitability and customer satisfaction. The candidate
must be able to manage all facets of the department and must be
able to conform to the changes of the industry. Successful
candidates must have a strong work ethic, passion to be part of a
team and the drive to not only meet but exceed service targets.
Working closely with our management team will give you the
opportunity to develop and continue to develop your career. Should
have 2+ years of pre owned management experience. Experience
operating a high volume, fast paced department is preferred.
Benefits Include:
Our team members enjoy a positive working environment with
opportunities for professional growth through training and
advancement from within the organization. Our team members also
enjoy a comprehensive benefits program including:
Values: To perform the job successfully, an individual should
demonstrate the following Values: VIP's Purpose is to create value
and unparalleled experience for every customer, far superior than
our competitors. Our mission is to be the biggest and best provider
of automotive sales and service. We want to empower our staff to
provide every customer with the most memorable experience possible.
VIP CODE OF CONDUCT:1. You are empowered to make every customer's
experience memorable, especially if they have a unique request.2.
Our process will be warm and inviting in all customer interactions
always using the words 'my pleasure' and 'thank you'.3. We will
always assist the customer with a smile even if we must step
outside our primary duties.4. If a guest needs directions, you will
make sure they are assisted to the area they are looking for
without ever pointing. 5. Phones will be answered promptly, with a
smile in your voice, always asking permission to transfer or place
the customer on hold. 6. You will assist in identifying any flaw in
providing our customer with the best possible service. You will
either fix the problem immediately or use our CPR process to report
it to a manager. 7. You are empowered to fix any safety concern. If
you cannot correct it, you will make the manager aware immediately.
8. Your appearance, grooming, choice of words and actions represent
the image of our business. You are required to follow the company's
dress code, the company code of conduct and always use words
consistent with professional conduct.9. Knowledge is the key to
assisting our customers. If there is a question you don't know the
answer to you need to find the answer and inform the customer. 10.
As a service professional you must always be gracious and
respectful to your coworkers and guests.
Teamwork through Trust and Respect
Cooperation and Attitude - Effectively works with management and
coworkers to complete job assignments and serve customers;
demonstrates positive attitude toward job duties.
Individual Leadership & Employee Relations - Uses appropriate
interpersonal styles and methods to inspire and guide individuals
toward goal achievement, modifying behavior to accommodate tasks,
situations, and individuals involved.
Integrity
Business Ethics - Maintains and promotes social, ethical, and
organizational norms in conducting business activities.
Policies and Procedures - Demonstrates knowledge of and compliance
with all company policies and procedures.
Commitment to Customer Enthusiasm
Business Ethics - Maintains and promotes social, ethical, and
organizational norms in conducting business activities.
Policies and Procedures - Demonstrates knowledge of and compliance
with all company policies and procedures. Passion for Winning
Communication - Effectively communicates in an appropriate and
timely manner with management, coworkers, customers and business
contacts.
Work Values - Sets high goals or standards of performance for self
and direct reports. Imposes standards of excellence rather than
waiting for standards to be imposed by others.
Accountability at all Levels
Decision Making - Applies common sense and good judgment to make
sound decisions, including balancing complex demands and fostering
effective risk taking.
Problem Analysis - Locates, organizes and interprets key
information to effective identify and analyze problems and develop
quality solutions.
Dependability - Promptly reports to work, completes tasks, and
works with minimum supervision.
Commitment to Customer Enthusiasm
Job Knowledge - Possesses necessary knowledge to effectively
perform job duties and understands all aspects of the job.
Initiative - Voluntarily initiates and follows through on necessary
projects and non-routine tasks.
This job description is subject to revision at the discretion of
the company.
Compensation details: 150000-250000 Yearly Salary
PIe718732b3da8-37248-35522959
Keywords: VIP Automotive Group of Long Island, Levittown , Pre Owned Manager, Executive , Westbury, New York
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