Sr. Program Manager, LER Systems

Company: T-Mobile
Location: Parsippany
Posted on: November 1, 2024

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go... And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

Are you looking for a work environment which encourages collaboration and where you are respected, supported, challenged, and can grow and advance your career? If your answer is 'yes,' you should join T-Mobile's All-Star Legal Team!

Support the business group by providing senior-level business support, including CALEA compliance, NSA compliance, and day-to-day management of the department business processes and quality standards to meet regulatory and Company requirements. Manage program level tasks and contribute to Law Enforcement Relations (LER) systems strategies and implementation for a through the application of broad system and business process expertise. Serve as a lead for specific capital and operational projects; this role is ultimately responsible for planning and preparation for any change that impacts the LER systems experience. Interact with Frontline, Engineering, Government Affairs, External, and other collaborator departmental leadership teams and act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements, design strategies, and successful implementations from concept through launch and continuous improvement. The successful candidate will support compliance activity governed by the Network/National Security Agreement and therefore must be a U.S. citizen and maintain a security clearance.What you'll do in your role.

• Performs Tier 1 and Tier 2 troubleshooting of highly technical network issues involving telephonic switches, servers and VPNs and assists Network Engineering with testing, maintenance and implementation of network elements for compliance with company CALEA obligations.
• In partnership with the business and cross-functional partners, provide business and technical subject matter expertise to lead medium to large complexity programs delivering on LER systems strategy across multiple systems.
• Communicate with executive leadership, business partners, and stakeholders on program status and cross-functional issues and escalations impacting the program and/or production systems. This includes managing contracts and vendors as a liaison between management and vendor/partners on contract development, execution and vendor management.
• Create and manage project teams and cross-functional teams supplying reporting on programs to major partners (internal and external). Works with other program managers and management to identify and address cross-project dependences.
• Mentor, provide strategic and tactical direction, exert positive influence, and serve as an issue resource to LER Team Members, including Management.
• Develop and implement process controls ensuring department compliance with corporate and regulatory standards. Bring changes and suggestions from each program and sub-program to help improve and develop standard methodologies. Manages change within the programs and evaluates risks and assesses potential impacts on program delivery.
• Also responsible for other Duties/Projects as assigned by business management as needed.The experience you'll bring.
  • Bachelors Degree preferred - Information Technology, Telecommunications, Radio Frequency Engineering, Business Process Management or related field.
  • 4-7 years - Experience in organizational programs, project management, business process management or related area.
  • 2-4 years - Telecommunications experience within Engineering or Lawful Intercept.
  • 2-4 years - Program management experience.
  • Must be willing and able to obtain Secret level security clearance held by the U.S. Department of Justice. Such clearance requires U.S. citizenship as well as an enhanced background check involving the candidate's criminal, financial, social and work history.
  • Knowledge of Commission on Accreditation for Law Enforcement Agencies (CALEA) standards* At least 18 years of age* Legally authorized to work in the United StatesT-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.Travel:Travel Required (Yes/No):YesDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoBase Pay Range: $85,500 - $154,100Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ293844&paradox=1At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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