Account Manager US

Company: DataDome
Location: New York
Posted on: November 12, 2024

Job Description:

About the team: The Account Management Team is the cornerstone of DataDome and we are laser focused on achieving their goals.
With more than 300 clients across all regions, we are currently growing our dedicated Account Managers in our offices worldwide.
To support its exponential international growth, DataDome is looking for an Account Manager to join the team in NYC, operating globally to report directly to the US Manager, Account Management / VP Account Management.
You will be more specifically responsible for accounts in the US
Your main missions will include:

• Ensure our Customers achieve their objectives with DataDome solution.
  
• Drive the best customer experience as trusted advisor throughout the Customer journey.
  
• Secure 100% of contracts' renewals.
  
• Trigger satisfaction to promote expansion opportunities
  
• Expand customers' revenue by selling additional products and services
  
  Your scope:
  

• 
  
• Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection.
  
• Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal.
  
• Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors.
  
• Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg ).
  
• In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal
  
• Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed.
  
• Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells.
  
• Proactively own, drive and manage upsell and cross sell negotiations within our customers' organizations and with additional products and services - always in the sole objective to bring more value to our customers.
  
  It would be great if...
  
  • 
    
  • At least 5-7 years in a business oriented and client facing positions such as Account Management or Customer Success roles
    
  • Proven experience handling complex negotiations
    
  • Track record in achieving gross retention rate and exceeding net retention rate
    
  • Previous experience in a B2B SaaS environment is mandatory
    
  • Experience working with a technical / corporate IT base
    
  • Bachelor's Degree or equivalent experience
    
  • Native-like proficiency in English is mandatory
    
    What's in it for you?
    
    • 
      
    • Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.
      
      • 
        
      • [For jobs in-office NY] In office perks: WeWorks NY office, located in Soho. Enjoy complimentary snacks, drinks and social events in one of the trendiest neighborhoods in Manhattan + benefit from an additional $500 stipend to set up your ideal workspace.
        
        
        
      • Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
        
      • Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
        
      • Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more.
        
      • Parent Care: Gifts & care packages to celebrate growing families.
        
      • PTO: 27 days + 12 national holidays.
        
      • 401 K eligibility + matching.
        
        What are the next steps?
        
        • 
          
        • If your application is selected, our Talent Acquisition Manager will contact you for a first chat
          
        • You will then meet with our US Manager, Account Management
          
        • You will do a 1h work session on typical client situations with the VP of AM, US Manager, AM + (an)other member(s) of the team
          
        • You will meet with our CRO for a 30 min check-in interview
          
        • You will meet with our CEO for a final interview
          
        • Welcome to DataDome!
          
          Salary range: up to $120K base + commission
          DataDome's bot and online fraud protection detects and mitigates attacks with unparalleled accuracy and zero compromise. Our machine learning solution analyzes 3 trillion signals per day to adapt to new threats in real time. Hundreds of enterprises worldwide-including Reddit, Patreon, and AngelList-trust DataDome's solution and 24/7 SOC experts to protect their mobile apps, websites, and APIs against online fraud, ATO, carding, scraping, layer 7 DDoS, credential stuffing, and more.
          A force multiplier for IT and security teams, DataDome is fully transparent, easy to deploy, and frictionless for consumers. We offer the only secure, user-friendly, and privacy compliant CAPTCHA integrated with our complete 360 - bot detection solution. With 25+ regional PoPs and autoscaling technology, DataDome responds to requests with zero latency and no impact on the speed of protected platforms.
          In 2022, DataDome was ranked the top , named a Strong Performer in the , and placed 21st in cybersecurity on the Inc. 5000. Certified a Great Place to Work in the US and France, DataDome's dedicated team of BotBusters spans the globe as far as its high-profile customer base.
          DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
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Keywords: DataDome, Levittown , Account Manager US, Executive , New York, New York